Terms of service

Overview

Welcome to nice rice! The terms "we", "us" and "our" refer to nice rice. nice rice operates this store and website, including all related information, content, features, tools, products and ordering services, to provide you, the customer, with a curated shopping experience (the "Services"). nice rice is powered by Shopify, which enables us to provide the Services to you.

The following terms of service, together with the policies referred to herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or region of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of our products or services, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide to our store is accurate, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 – Our Products

We strive to display information about the products and services in our online store as accurately and clearly as possible. The colors of product images may differ slightly from the actual products depending on your device and screen settings. For product specifications, materials and sizes, please refer to the description on each product page. Product descriptions, prices, stock availability and terms of sale may be changed without notice as necessary. We reserve the right to discontinue the sale of any product, or to limit the quantity or sales region of specific products. If there is an error in your order details, the product price, stock availability or delivery availability, we may contact you before confirming or shipping your order and ask you to confirm, change or cancel your order.

Section 3 – Orders

When you place an order, you are making an offer to purchase. nice rice reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until nice rice confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as nice rice may be unable to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, or make a change to or cancel an order, we will attempt to notify you by contacting the email, billing address and/or phone number provided at the time the order was made.

Purchases are eligible for return or exchange only in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties or import fees.

Prices posted in our online store may differ from prices offered in physical stores, in our online store, or in other stores operated by external services. We may from time to time offer promotions that affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You further agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 – Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, customs processing, or events outside of our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

Section 6 – Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by nice rice, its affiliates or licensors and are protected by United States and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms shall be construed as conferring any license or other right under the patents, trademarks, copyrights or other intellectual property of nice rice, Shopify or any external service. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by nice rice.

The nice rice name, logo, product names, service names, designs and slogans are trademarks of nice rice or its affiliates or licensors. You must not use such trademarks without the prior written permission of nice rice. The Shopify name, logo, product names, service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs and slogans on the Services are the trademarks of their respective owners.

Section 7 – Optional Tools

As part of the Services, you may be provided with access to tools offered by external services, which we neither monitor nor control nor provide input to.

You acknowledge and agree that the tools we offer are provided "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of any optional external service tools.

Any use by you of tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant external service provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and subject to these Terms of Service.

Section 8 – Links to External Services

The Services may contain materials and hyperlinks to websites provided or operated by external services (including embedded external service features). We are not responsible for examining or evaluating the content or accuracy of any external service materials or websites that you choose to access. If you leave the Services to access these materials or external service sites, you do so at your own risk.

We are not liable for any harm or damages related to the access of, or the purchase or use of goods, services, resources or content on, external service websites. Please review the policies and practices of external services carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding external service products and services should be directed to the external service.

Section 9 – Relationship with Shopify

nice rice is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with nice rice. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and nice rice, including any injuries, damages or losses resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with nice rice.

Section 10 – Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify and external services in countries other than your country of residence in order to provide the Services to you. For more information on how we, Shopify and our partners use your personal information, please see our Privacy Policy.

Section 11 – Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. For example, we may use the rights under this license to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms.

You also represent and warrant that (i) you own or have all rights necessary in all Feedback, (ii) you have disclosed any compensation or incentives you received in connection with submitting Feedback, and (iii) your Feedback will comply with these Terms. We are under no obligation (1) to maintain your Feedback in confidence, (2) to pay compensation for your Feedback, or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your Feedback will not violate any right of any external service, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous, defamatory or otherwise unlawful, abusive, hateful or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or external services as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any external service.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information at any time without prior notice if any information is inaccurate, and to cancel orders (including after you have submitted an order).

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state or local regulation, rule, law or ordinance; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against our employees or any other person; (e) to submit false or misleading information; (f) to submit, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to send, or cause to be sent, advertising or promotional material, including "junk mail", "chain letters", "spam" or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm or expose nice rice, Shopify or users of the Services to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl or scrape; (e) use robots, spiders, scrapers, data gathering and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with or circumvent the security or authorization features, robot exclusion headers or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 14 – Agents

14.1 This section (the "Agent Terms") applies if you use, authorize, enable or deploy an agent to access, use or interact with the Services. An "agent" means software or a service that can take autonomous or semi-autonomous actions on behalf of, or at the direction of, an individual or entity, and that can perform those actions on behalf of the individual or entity or using that entity's device without direct supervision.

14.2 An agent may not access, use or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements of Section 14.4 below. In addition, if we ask an agent to refrain from accessing, using or interacting with any of the Services, the agent may not access, use or interact with the Services.

14.3 We may, by technical or other means, restrict whether and how an agent accesses, uses and interacts with the Services.

14.4 An agent must: (i) identify itself in every HTTP/HTTPS request as originating from an agent, and disclose the agent's name by including in the request's user-agent string: "Agent/[agent name]"; (ii) not conceal or obscure that access, use or interaction is from an agent, including by (a) mimicking human behavior or interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures designed to distinguish computer use from human use; (iii) respond honestly to any question or prompt that seeks to determine whether an interaction is from a human or a computer; and (iv) not circumvent or evade any measures intended to block, restrict, modify or control whether and how an agent accesses, uses or interacts with the Services.

Section 15 – Termination

We may terminate this agreement or your access to the Services (or any part thereof) at any time, in our sole discretion, without notice. In that case, you remain liable for all amounts due up to the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

Section 16 – Disclaimer of Warranties

The information provided on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from your reliance, or the reliance of any other visitor to the Services or anyone who may be informed of its contents, on such material.

Except as expressly stated by nice rice, the Services and all products provided through the Services are provided to you "as is" and "as available", without representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, in no case shall nice rice, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Services or any products obtained using the Services, or for any other claim related in any way to your use of the Services or products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted or otherwise made available via the Services, even if advised of their possibility.

Section 18 – Indemnification

You agree to indemnify, defend and hold harmless nice rice, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees payable to any external service, arising out of or relating to (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of an external service, or (3) your access to and use of the Services.

We will notify you of any claim for which you are required to indemnify us, but a failure to give prompt notice will not relieve you of your obligations except to the extent you are materially prejudiced. We may assume control of the defense and settlement of any such claim at your expense, including the choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent (which will not be unreasonably withheld). You agree to cooperate in the defense of any indemnified claim, including by providing relevant documents.

Section 19 – Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules we post on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 – Assignment

You may not delegate, transfer or assign this agreement or your rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 22 – Governing Law

These Terms of Service and any separate agreements under which we provide you the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles, and you and nice rice submit to the non-exclusive jurisdiction of the courts of Hong Kong. Nothing in these Terms of Service limits any mandatory consumer protection rights that you may have under the laws of the country in which you live, including Singapore.

Section 23 – Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 – Contact Information

Questions about the Terms of Service should be sent to us at nicericeonline@gmail.com.

Our contact information is posted below:

nice rice
nicericeonline@gmail.com
Lockhart Road, Wan Chai, Hong Kong
+852 9752 5699