Refund policy

nice rice | Last updated: 2026-10-14

To protect the rights of both parties and keep your shopping experience smooth, please review the conditions below before requesting a return, exchange or refund. We provide after-sales service within a reasonable and fair scope.

1. Eligibility for Returns and Exchanges

Returns are accepted within 14 days of delivery, excluding underwear and sale items. To be eligible:

  • The item is unused and unwashed.
  • Tags, accessories and packaging are kept in the condition in which they arrived.
  • You contact us within 14 days of receiving the item.

Items we cannot accept for return or exchange:

  • Underwear.
  • Sale items.
  • Items that have been soiled, scratched, damaged or have absorbed odors while in your possession.
  • Items that have been used or washed.
  • Items with missing tags or accessories.
  • Items for which more than 14 days have passed since delivery.

2. Deadline for Return and Exchange Requests

Please contact our customer support by email within 14 days of receiving the item, with your order number. We cannot accept returns or exchanges that have not been requested in advance.

3. Return Shipping and Costs

Return shipping is paid by the customer.

If an item is defective or incorrect, we will cover the return shipping cost. See Section 8.

4. Return and Exchange Procedure

① Contact us

Email customer support with your order number, the item(s) you would like to return or exchange, and the reason. For an exchange, please also tell us the size and color you would like.

② Review of your request

We will review your request. If the return or exchange conditions are met, we will guide you through the procedure. Depending on your request and the condition of the item, we may not be able to accept the return or exchange.

③ Return address

If your return or exchange is approved, we will send you the return address and detailed return instructions. Please do not send the item back before we have provided the return address. If an item is returned without prior confirmation, the refund may be delayed or the return may not be accepted.

④ Returning the item

Please pack the item carefully and send it back following our instructions. We recommend using a shipping method with tracking. Without a tracking number, we may be unable to confirm items lost or not delivered in transit.

5. Refunds

  • Once we have inspected the returned item and found no issues, we will process your refund within 10 business days.
  • Refunds are made to the original payment method used for the purchase.
  • Depending on processing by your card issuer or payment service, it may take additional time for the refund to appear.

6. Exchanges

  • If you would like an exchange, please contact customer support.
  • If the item you want to exchange for is out of stock, we may offer a refund or an exchange for a different item.
  • The replacement item will be arranged after the returned item has arrived at our facility and passed inspection.
  • Depending on the condition of the item and stock availability, we may offer a refund instead of an exchange.

7. Order Cancellations

  • Orders can be cancelled only before they have shipped. To cancel an order, contact customer support as soon as possible.
  • Orders cannot be cancelled once they have shipped. If the order has already been shipped, it will be handled as a return.

8. Damaged or Incorrect Items

  • If an item arrives damaged or defective, or you receive an item that differs from your order, please contact us within 14 days of delivery with your order number and photos of the item.
  • After verification, we will exchange the item or issue a refund. In this case, we will cover the return shipping cost.

9. Contact Us

  • Email: nicericeonline@gmail.com
  • Customer service hours: Mon – Fri, 9:00 – 18:00 (Singapore Time, UTC+8)