Shipping policy

nice rice | Last updated: 2026-10-14

This policy explains how we process, ship and deliver your order in Singapore.

1. Free Shipping

  • Orders over $99 ship free.
  • Orders under $99 have a flat shipping fee of $5, shown at checkout.
  • The $99 threshold is based on the order total after discounts.

2. Order Processing

  • Orders are processed and shipped within 2–3 business days after your order is confirmed.
  • Business days are Monday to Friday, excluding public holidays.
  • During sales and peak periods, processing may take a little longer.

3. Delivery Time

  • We currently ship to addresses in Singapore.
  • Estimated delivery is 7–9 days from the date your order ships.
  • Delivery times are estimates and may vary due to courier schedules, customs clearance or public holidays.

4. Duties and Taxes

  • All import duties and taxes, including GST, are covered by us and included in the price you pay at checkout.
  • You will not be asked to pay any extra charges when your order is delivered.
  • If a courier asks you for payment on delivery, please do not pay. Contact us and we will sort it out.

5. Order Tracking

Once your order ships, we will email you a tracking number so you can follow your parcel.

6. Shipping Address and Order Changes

  • Please check that your shipping address and contact number are correct before placing your order.
  • If you need to change your address or an item, contact us as soon as possible. Once an order has shipped, we are unable to change the address, size or color.
  • We are not responsible for parcels that are delayed or lost because of an incomplete or incorrect address.

7. Delays

We are not responsible for delays caused by events outside our control, such as severe weather, customs inspections or courier disruptions. We will keep you updated if your order is affected.

8. Lost or Damaged Parcels

  • If your parcel has not arrived within 5 business days after the estimated delivery date, or arrives damaged, please contact us with your order number and photos where relevant.
  • Damaged or incorrect items are handled under Section 8 of our Return Policy.

9. Contact Us

  • Email: nicericeonline@gmail.com
  • Customer service hours: Mon – Fri, 9:00 – 18:00 (Singapore Time, UTC+8)