Shipping policy
We strive to provide safe and smooth delivery services. From order confirmation to product delivery, we properly manage each step of the process to ensure that your products are delivered safely and reliably.
1. Shipping
After your order is confirmed and payment is completed, we usually ship within 3 business days, excluding Saturdays, Sundays, and public holidays.
During sale periods, busy seasons, inventory-related delays, or periods of congestion with shipping carriers, shipping may take longer than usual. In such cases, we will notify you separately as necessary.
If you wish to change the details of an order that has not yet been shipped, please contact customer support as soon as possible.
Once an order has been shipped, changes or cancellations cannot be accepted. Please be sure to check your shipping information carefully before placing your order.
2. Delivery Areas and Shipping Fees
We ship within Japan and to certain overseas regions.
The available delivery countries/regions, weight conditions, and estimated shipping fees are as follows. Final delivery availability, shipping method, and shipping fee can be confirmed on the checkout page before you place your order.
If no shipping method or shipping fee is displayed on the checkout page, we are currently unable to accept orders for that delivery destination.
Shipping fees vary depending on the delivery country/region, shipping method, product weight and size, order amount, and the pricing system of the shipping carrier. The final shipping fee displayed on the checkout page will apply.
Free shipping may apply depending on the order amount or campaign conditions. If free shipping applies, it will be displayed on the checkout page.
Delivery areas, shipping fees, and delivery conditions may change without prior notice due to shipping carrier circumstances, laws and regulations, customs conditions, or our sales policies. Thank you for your understanding.
Japan:
Weight: 0–50kg
Domestic shipping fees within Japan vary depending on the delivery region. The exact shipping fee will be displayed at checkout before you confirm your order. Estimated shipping fees are as follows:
Hokkaido: ¥310–¥1635
North Tohoku: ¥310–¥2690
South Tohoku: ¥310–¥2520
Kanto: ¥310–¥1945
Hokuriku: ¥310–¥1135
Kansai: ¥310–¥2480
Shikoku: ¥310–¥2680
Chugoku: ¥310–¥2690
Tokai: ¥310–¥2480
Shinetsu: ¥310–¥2480
North Kyushu: ¥310–¥2855
South Kyushu: ¥310–¥3100
Okinawa and remote islands: Quoted separately
Southeast Asia:
Weight: 0–50 kg
Shipping Fee: JPY 7,000–10,000
North America:
Weight: 0–50 kg
Shipping Fee: JPY 9,000–12,000
Oceania:
Weight: 0–50 kg
Shipping Fee: JPY 9,000–12,000
Europe:
Weight: 0–50 kg
Shipping Fee: JPY 9,500–12,000
Hong Kong, Macau, South Korea, and Taiwan:
Weight: 0–50 kg
Shipping Fee: JPY 6,000–9,000
3. Shipping Methods
We will select and use an appropriate shipping method depending on the product type, delivery region, and carrier availability.
After shipment is completed, we will send you an email containing the tracking number or tracking information. You can check the delivery status using the tracking information in the email.
4. Estimated Delivery Times
Delivery times vary depending on the destination country or region, shipping carrier, customs procedures, and local delivery conditions. The following are estimated delivery times after shipment is completed.
Japan: Approximately 1–5 business days
Southeast Asia: Approximately 5–12 business days
Applicable regions: Malaysia, Singapore, Thailand
North America: Approximately 7–15 business days
Applicable regions: United States, Canada, Mexico
Oceania: Approximately 7–15 business days
Applicable regions: Australia, New Zealand, Fiji
Europe: Approximately 7–18 business days
Applicable regions: Ireland, Austria, Belgium, Poland, Denmark, Germany, France, Finland, the Netherlands, Norway, Portugal, Sweden, Switzerland, Spain, Greece, and Hungary
Hong Kong, Macau, South Korea, and Taiwan: Approximately 3–10 business days
Applicable regions: Hong Kong, Macau, South Korea, Taiwan
The above delivery times are estimates only and do not guarantee a specific delivery date.
Delivery may take longer than usual due to weather, traffic conditions, busy seasons, customs procedures, carrier circumstances, local holidays, or incomplete shipping address information.
5. Customs Duties, Import Taxes, and VAT
For international shipments, customs duties, import taxes, value-added tax, customs clearance fees, or other similar charges may be incurred depending on the destination country or region.
If such charges are incurred, they will generally be the customer’s responsibility.
The amount of customs duties, import taxes, value-added tax, customs clearance fees, and similar charges varies depending on the laws, customs authorities, and shipping carrier of the destination country or region. We cannot guarantee the exact amount in advance.
For international shipments, the product price and shipping fee do not include customs duties, import taxes, value-added tax, customs clearance fees, or similar charges incurred in the destination country or region.
6. Redelivery and Reshipment
Packages may be undeliverable or returned for the following reasons:
Incorrect address information
Unable to receive due to absence
Refusal to receive the package
Return due to expiration of the carrier’s storage period
Failure to respond to communications from the carrier or customs authorities
Any redelivery, reshipment, return, storage, customs, or other additional logistics costs caused by the above reasons will be the customer’s responsibility.
Please carefully check your shipping address, name, phone number, postal code, and country or region before placing your order.
7. Delivery to Okinawa, Remote Islands, and Certain Areas
Additional shipping fees may apply for delivery to Okinawa, remote islands, certain overseas areas, or when the size or weight of a package exceeds the carrier’s regulations.
If additional fees apply, we will notify you in advance as necessary.
8. Delivery Issues
If delivery delays, loss, damage, incorrect delivery, or other shipping issues occur, please contact customer support.
We will check with the shipping carrier and conduct any necessary investigation, and we will respond appropriately depending on the situation.
However, for issues caused by incorrect shipping information, refusal to receive, long-term absence, refusal to pay customs duties or import taxes, or inability to receive the package due to customer reasons, we may not be able to provide a refund, reshipment, or coverage of additional costs.
9. Contact Us
If you have any questions regarding shipping, please contact customer support using the information below.
Email Address: nicericepr@haofan.club
Support Hours: 10:00–18:00, excluding Saturdays, Sundays, and public holidays