Refund policy
Return, Exchange, and Refund Policy
To protect the rights of both parties and maintain a smooth shopping experience, please review the following conditions before requesting a return, exchange, or refund. Our store provides after-sales service within a reasonable and fair scope.
1. Eligible Items for Returns and Exchanges
Returns or exchanges are accepted only in the following cases:
・The item is unused and unwashed.
・Tags, accessories, and packaging are kept in the same condition as when the item was delivered.
・You contact us within 7 days after receiving the item.
Returns and exchanges cannot be accepted in the following cases:
・Items that have been stained, damaged, broken, or affected by odors after delivery.
・Items that have been used or washed.
・Items with missing tags or accessories.
・Items for which more than 7 days have passed since delivery.
・Sale items, pre-order items, or items stated as non-returnable for hygiene reasons.
・Returns due to customer reasons, such as incorrect size selection or differences from the customer’s expectations.
2. Return and Exchange Request Period
Please submit your request within 7 days after receiving the item through the “Returns & Cancellations” page in the menu on our official website.
If you are unable to use the “Returns & Cancellations” page, please contact our customer support email address.
Exchanges without prior request or prior contact will not be accepted.
3. Return Method and Costs
In the case of defective items or incorrect delivery:
If the item is defective or if you receive an item different from your order, please contact us within 7 days after receiving the item.
After confirmation, we will handle the matter through an exchange or refund.
In this case, the return shipping cost will be covered by our store.
For returns from overseas, any shipping fees, customs duties, import taxes, value-added tax, customs clearance fees, or other similar charges incurred during the return process shall be borne by the customer in the case of returns due to customer reasons.
4. Return and Exchange Procedure
If you wish to request a return or exchange, please review the following information in advance and follow the procedure below.
① Return or Cancellation Request
If you wish to return an item or cancel an order, please submit a request for the relevant order through the “Returns & Cancellations” page in the menu on our official website.
After reviewing your request, our store will determine whether it can be approved.
If the item is defective or has a quality issue, please submit photos of the item for confirmation.
② If You Wish to Request an Exchange
If you wish to request an exchange, please contact customer support in advance.
We will confirm details such as the item you wish to exchange, size, color, and reason for exchange.
Depending on stock availability, the condition of the item, and the delivery destination, we may handle the request as a refund instead of an exchange.
③ Review of Request Details
Our store will review the details of your request.
If the return or exchange conditions are met, we will provide instructions regarding the return or exchange procedure.
Depending on the details of the request or the condition of the item, we may be unable to accept the return or exchange.
④ Return Address Information
If the return or exchange is approved, our store will provide the return address and detailed return instructions.
Please do not send the item back before receiving the return address from us.
If you return the item without prior confirmation, the refund process may be delayed, or we may be unable to accept the return.
⑤ Return the Item
Please pack the item carefully and return it according to the instructions provided.
We recommend using a trackable shipping method when returning the item.
If no tracking number is provided, we may be unable to confirm loss or non-delivery during shipping.
For returns due to customer reasons, the return shipping cost shall be borne by the customer.
5. Refunds
After we receive and inspect the returned item, if there are no issues, we will process the refund within 10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Depending on the processing time of the credit card company or payment service provider, it may take additional time for the refund to appear in your account.
6. Exchanges
If you wish to request an exchange, please contact customer support.
If the item requested for exchange is out of stock, we may offer a refund or an exchange for another item.
Exchange items will be arranged after the returned item has arrived at our store and passed inspection.
Depending on the condition of the item, stock availability, and the delivery destination, we may handle the request as a refund instead of an exchange.
7. Order Cancellations
Order cancellations are accepted only before the shipping process has started.
If you wish to cancel your order, please submit a request through the “Returns & Cancellations” page in the menu on our official website.
Once the shipping process has started, cancellations cannot be accepted.
If the order has already been shipped, it will be handled as a return request.
8. 14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
As stated above, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
9. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us through the “Contact Us” page on our official website or via the customer support email below.
Email address: nicericepr@haofan.club
Business hours: 10:00–18:00, excluding Saturdays, Sundays, and public holidays