nice rice / Customer Service
FAQ
When will my order be shipped?
Orders will be shipped within 3 business days after confirmation and payment (excluding Japanese public holidays).
Can I change or cancel my order?
If your order has not yet been shipped, please contact customer support as soon as possible.
Once shipped, orders cannot be modified or canceled.
How can I track my order?
You will receive a tracking email once your order is shipped.
Do you accept returns or exchanges?
For detailed conditions and procedures, please refer to the “Return, Exchange, and Refund Policy” page.
Shipping
After your order is confirmed and payment is completed, we usually ship within 3 business days, excluding Saturdays, Sundays, and Japanese public holidays.
We deliver within Japan and to certain overseas regions. For details regarding available delivery countries and regions, shipping fees, delivery times, and shipping methods, please refer to our Shipping Policy.
Return, Exchange, and Refund Policy
Please submit your return or exchange request within 7 days from the date the product is delivered.
For details regarding the conditions, application period, procedures, return shipping costs, and refund processing period for returns and exchanges, please refer to our Return, Exchange, and Refund Policy.
Payment Options
We support the following payment methods:
・Credit Cards (Visa / MasterCard / JCB, etc.)
・Other local payment methods supported by Shopify
All payments are processed through secure encrypted systems for your protection.
Care Guide
To extend the lifespan of your product and maintain its condition, we recommend observing the following care guidelines.
- Please follow the care instructions provided on the product label. Different fabrics and constructions require different treatment. Proper care helps preserve the garment’s shape and texture.
- Avoid prolonged exposure to high temperatures, humidity, or direct sunlight. Extreme conditions may affect fabric structure, color stability, and overall form.
- When cleaning, use gentle methods and avoid excessive friction or harsh washing. Professional care is recommended when necessary to better protect the fabric and detailing.
- Do not alter, modify, or misuse the product. Improper handling may damage the fabric or affect performance.
For specific care instructions, please refer to the detailed information provided on each product page.
Where To Find Us
You may stay informed about our offline activities and updates through the following channels:
- Official Website
- Official Social Media Accounts
- Partner Retail Stores
The official website provides updates on brand events, exhibitions, pop-up plans, and store information.
Our social media channels share new releases, event previews, and offline-related announcements.
If partner stores or exhibition spaces are available, their addresses and business hours will be announced on the official website.
Any updates to store information will be communicated promptly.
For the most accurate information, please refer to the latest announcements published on our official website.
Contact Us
Seller
KoRis.studio Co., Ltd.
Brand Name
nice rice
Operations Manager
Koji Katsura (KoRis.studio Co., Ltd.)
Address
1F Hiramoto Building, 7-22-5 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Phone Number
+81 03-4362-8266
Email Address
nicericepr@haofan.club
Business Hours
Weekdays 10:00–18:00, excluding weekends and public holidays
Corporate Number
8013301052874
VAT Registration Number
Not applicable